Privacy policy

Last Updated: 18 March 2026

1. INTRODUCTION Lusso Home & Garden (a trading division of Fedden Enterprises LTD) operates this store and website. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from lussohomegarden.co.uk (the "Services"). For the purpose of applicable UK data protection laws, we are the data controller of your personal information.

2. PERSONAL INFORMATION WE COLLECT We collect personal information to provide a curated shopping experience. This includes:

  • Contact Details: Name, billing address, shipping address, email address, and phone number (essential for arranging the delivery of large architectural items).
  • Financial Information: Payment card details and transaction details (processed securely via our payment partners; we do not store full card numbers).
  • Transaction Information: Items viewed, cart activity, and purchase history.
  • Device Information: IP address, browser type, and usage data collected automatically via cookies.

3. HOW WE USE YOUR INFORMATION We use your personal information to:

  • Fulfil our contract with you: Processing payments, fulfilling orders, and arranging specialised shipping.
  • Communicate: Providing customer support and "Concierge" updates regarding your purchase.
  • Security: To detect and prevent fraudulent activity, ensuring a secure shopping environment.
  • Marketing: If you have opted in, to send you curated updates regarding our collections.

4. DISCLOSURE & SHARING (Fulfilment Transparency) To provide our signature service, we disclose your personal information to professional third parties:

  • Shopify: To power our online showroom and secure checkout.
  • Fulfilment Partners: Most notably Aosom, our primary logistics partner. We share your delivery details and phone number with them to facilitate the dispatch of your furniture.
  • Courier Networks: Your details are shared with tracked courier services to provide real-time journey updates.
  • Legal Obligations: We may disclose information to comply with applicable laws or respond to valid legal processes.

5. INTERNATIONAL TRANSFERS As our store is powered by Shopify, your information may be processed and stored outside of the United Kingdom. Where we transfer personal information out of the UK, we rely on recognised transfer mechanisms such as Standard Contractual Clauses to ensure your data is protected to the same high standard.

6. YOUR RIGHTS (UK GDPR) As a UK resident, you have the following rights:

  • Right to Access: Request a copy of the data we hold.
  • Right to Rectification: Request that we correct inaccurate data.
  • Right to Erasure: Request that we delete your personal information.
  • Right to Withdraw Consent: Opt-out of marketing communications at any time.

To exercise these rights, please contact our concierge team at hello@lussohomegarden.co.uk.

7. SECURITY & RETENTION We implement industry-standard security measures to protect your data. We retain your personal information only for as long as necessary to provide our services, comply with legal obligations, and resolve disputes.

8. CONTACT INFORMATION If you have any questions regarding our privacy practices, please contact us:

Lusso Home & Garden
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Company Number: 16336176
Email: hello@lussohomegarden.co.uk